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Employee Turnover: HRM Challenges to Develop Commitment and Job Satisfaction

Abstract : Several surveys show that labor turnover is two to three times higher in the hotel sector than elsewhere and that seniority in the company is relatively low: only two-thirds of employees have been in their jobs for more than a year. This chapter provides a brief presentation of commitment and job satisfaction. The high-commitment human resource management (HRM) practices positively influence work commitment, in particular affective commitment. Job satisfaction is understood as the positive emotions resulting from a work experience. The chapter gives an overview of the results of the studies focused on HRM practices and their influence on commitment and job satisfaction, crossing them with the recommendations of experts and practitioners in the hotel and restaurant industry. Work on commitment and satisfaction has long shown that the perception of support from the organization, the proximity manager and relations with colleagues are very important factors.
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Submitted on : Thursday, July 7, 2022 - 11:44:47 AM
Last modification on : Friday, August 5, 2022 - 2:54:51 PM


  • HAL Id : hal-03716235, version 1


Charles-Pauvers Brigitte. Employee Turnover: HRM Challenges to Develop Commitment and Job Satisfaction. Gwenaëlle Grefe; Dominique Peyrat-Guillard. Shapes of Tourism Employment: HRM in the Worlds of Hotels and Air Transport, 4, Wiley, pp.55-66, 2020, 9781786303547. ⟨hal-03716235⟩



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