Skip to Main content Skip to Navigation
Journal articles

IS Design Considerations for an Innovative Service BPO: Insights from a Banking Case Study

Abstract : S. Alter's Work System Method is used in advancing the understanding and analyses of service innovation Business Process Outsourcing (BPO) from a business systems viewpoint. We propose to use this framework to distinguish what usually characterizes IT-enabled BPO service innovations, and which implications could be drawn for the underlying IS's design. We focus our analysis guided by the Traffic point banking BPO case study in Egypt. This paper brings forward important IS design considerations to the attention of systems analysts and designers to take into consideration while working on the conceptions of Innovative Service BPOs.
Document type :
Journal articles
Complete list of metadata

https://hal-nantes-universite.archives-ouvertes.fr/hal-03708639
Contributor : Dépôt NantesU DEC Connect in order to contact the contributor
Submitted on : Wednesday, June 29, 2022 - 12:52:20 PM
Last modification on : Friday, August 5, 2022 - 2:54:51 PM

Identifiers

Citation

Myriam Raymond, Frantz Rowe. IS Design Considerations for an Innovative Service BPO: Insights from a Banking Case Study. International Journal of Information Technologies and Systems Approach, igi, 2016, 9 (2), pp.39-56. ⟨10.4018/IJITSA.2016070103⟩. ⟨hal-03708639⟩

Share

Metrics

Record views

26